Bushel believes agriculture is the most important industry on the planet. Agriculture’s physical infrastructure could be considered the greatest advancement in the industry in the last century. We believe the agriculture industry needs to build a complementary digital infrastructure - that’s where Bushel comes in.

Bushel builds software for the agriculture supply chain. Our mission is to connect the agriculture industry through digital infrastructure. Bushel develops software for agribusinesses and farmers including mobile apps, websites, trading tools, digital payments and money facilitation, market feeds, API services, farm management software, and a professional services division focused on agriculture.

Today, we have the largest network of farmers and elevators, connecting the most extensive data set in the industry. We offer digital tools that create real value to farmers and elevators to improve their business operations and strengthen relationships.

How You'll Make An Impact:

The Customer Success Manager (CSM) is passionate about Bushel's customers, expanding their use of our products and increasing adoption and awareness and has impeccable relational skills, motivation, positivity, curiosity, and the ability to create win/win environments with every customer they work with.

Along with being responsible for owning and maintaining relationships with a list of assigned accounts, the CSM will leverage their knowledge of money movement to focus on our fintech offering, helping to educate and influence our customers as they continue to adopt digital payments.

In This Role, You'll Get To:

• Own and continue to build overall relationship with clients, which includes: increasing adoption, ensuring retention, satisfaction, and multithreading
• Nurture customer relationships on an ongoing basis via email, phone, and virtual meetings.
• Build value-based relationships with customers and help continually map their needs to our solution.
• Conduct regular customer health checks and review customer health scores, emphasizing our platform's overall success.
• Develop, prepare, and nurture customers for advocacy.
• Work with customers to establish goals or other key performance indicators and aid each customer in achieving their goals.
• Work hand in hand with the Bushel Sales team to identify and develop upsell/expansion opportunities.
• Help share the voice of the customer internally.
• Facilitate and resolve account escalations.
• Monitor and increase retention and expansion at all account levels.
• Work closely with product, marketing, implementation, support, and engineering teams to ensure overall customer satisfaction and product adoption and to drive forward team and company goals.
• Other duties as assigned
  

What Bushel Is Looking For:

• 3-5 years of experience in a customer-facing role
• Fast and self-motivated learner
• Active problem solver
• Excellent communicator
• Demonstrates strong customer empathy
• Naturally curious
• Ability to travel up to 20%
• Proven discipline and work ethic
• Strong communication and professionalism
• Excellent collaborator and knowledge sharer
• Will work with teammates to drive resolution of tasks
• Demonstrates determination and follow-through

What Would Thrill Bushel Even More:

• Demonstrated team leadership experience in a professional setting
• Experience in agriculture and/or fintech
• Experience in SaaS businesses

What Bushel Offers to You:

• Competitive Health Insurance with contributions to premium from Bushel
• Health Savings Account (HSA) with assistance from Bushel
• Flexible Spending Account options; Health FSA, Limited FSA, Child Daycare FSA
• Dental and Vision Insurance
• Hybrid Work Environment | Flexible working hours | Work-Life Balance
• Basic Life Insurance and Short-Term Disability paid by Bushel
• Additional Voluntary Life Insurance options and Long-Term Disability
• Voluntary Accident Insurance and Critical Illness Insurance
• Flexible (Unlimited) Paid Time Off, 9 Paid Holidays, and 1 Volunteer Day
• Up to 12 weeks of Paid Parental Leave, including foster care and adoption
• 401(k) Retirement with 4% Company Match starting on Benefits Day 1
• Employee Assistance Program and BetterHelp counseling services
• Learning and Development funds and internal Mentorship Program
• Incredible team members, workplace culture, and opportunities for everyone

Physical Requirements:

• If preferred, prolonged sitting or standing at a desk and working on a computer.

Limitations and Disclaimer:

This job description describes the general nature and level of work performed; it is not an exhaustive list of duties, responsibilities, and required skills. Employees will be required to follow instructions and complete tasks requested by their supervisor. The job description is subject to change. Continued employment remains on an “at-will” basis.

This position is remote eligible in the following states: AL, CO, FL, GA, IA, IL, MD, MI, MN, NC, NE, ND, NH, NM, OH, OK, SD, TX, VA, WA

In accordance with state pay and benefit transparency laws, below is the base salary range for potential new hires, DOE:

$60,000 - $75,000 (plus benefits - see “Bushel Benefits” section above)