Bushel is seeking an enthusiastic and detail-oriented Operations Support Associate to join our fast-growing Payments vertical. This associate level role is an opportunity to gain hands-on experience in payments operations, compliance support, and financial risk management within a high-growth SaaS environment. You’ll work closely with senior team members to help manage the flow of funds, monitor risk signals, and support day-to-day operational workflows.

This role is ideal for someone who is excited to learn about financial operations, risk, and compliance and grow within a company that sits at the intersection of fintech and agriculture.

Duties and Responsibilities

• Assist with daily monitoring of payment transactions and risk signals
• Respond to internal inquiries and customer support escalations related to account activity
• Conduct daily Bushel Visa card reconciliation and settlement activities
• Help compile data for internal reports, dashboards, and audit requests
• Conduct research on transaction issues or anomalies as directed
• Maintain clear documentation of processes, findings, and procedures
• Monitor and triage exception reports for manual review or escalation
• Collaborate with internal teams to ensure consistent execution of financial and operational controls
• Assist in updating and refining operational procedures and internal guides
• Support ad hoc projects and testing related to payment operations or compliance
• Other duties as assigned

Qualifications

• A curiosity and desire to understand how money moves through digital systems
• Strong organizational skills and high attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Clear written and verbal communication
• Comfort working in spreadsheets (basic formulas, filters, pivot tables a plus)
• Willingness to learn compliance, regulatory, and payments concepts
• Positive attitude and ability to take direction and work within a team

Preferred Qualifications

• 1–3 years of experience in banking, fintech, customer support, or operational roles
• Familiarity with digital payments, ACH, or financial platforms is a plus
• Experience working with data or financial information is helpful
• Knowledge of Google Workplan, preferably Sheets
• Associate or Bachelor’s degree preferred but not required

Physical Requirements:

• Sitting or standing, if preferred, at a desk and working on a computer.

Limitations and Disclaimer:

The above job description is meant to describe the general nature and level of work performed; it is not an exhaustive list of duties, responsibilities, and required skills for the position. Employees must follow instructions and perform other duties requested by their supervisor in compliance with Federal and State laws. The job description is subject to change at any time. Continued employment remains on an “at-will” basis.

This position is remote eligible in the following states: AL, CO, FL, GA, IA, IL, MD, MI, MN, NC, NE, ND, NH, NM, OH, OK, SD, TX, VA, WA

In accordance with state pay and benefit transparency laws, below is the salary range for potential new hires: $58,000- $68,000 (plus benefits - see “Bushel Benefits” section above)